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Terms and conditions of use


FORME srl provides access to the web site (the “site”) and sells its own products under the following General Conditions of Use and Sale.

Please read these terms and conditions carefully before using the website. By using the site you accept these terms and conditions.

Article 1 - Purpose

These terms and conditions apply to the purchase of products, remotely via computer network, on the web site belonging to Forme s.r.l. with its registered office at Via Quingenti, 30/A - 43123  PARMA. All purchase transactions will be governed by the provisions of Italian Legislative Decree no. 185/99 and, as regards the protection of privacy, will be subject to the rules of Law 675/96 and subsequent amendments.

Article 2 - Acceptance of the general conditions of sale

The customer, by sending the order confirmation electronically, unconditionally accepts and agrees to observe the general conditions and payment terms set out below in his dealings with Forme s.r.l., declaring that he has read and accepted all the information provided to him pursuant to the aforementioned rules and regulations.

Article 3 - Obligations of the customer

These conditions of sale shall be examined on-line by customers visiting the site before they confirm their purchases. The submission of the order confirmation implies full knowledge and full acceptance of the Conditions of Sale.

Once the online purchase process is completed, the customer undertakes to print and keep these conditions of sale, already read and accepted during the purchase process, in order to fully satisfy the requirements of article 3-4 of Italian Legislative Decree no.185/1999. is a web site that sells giftware. Purchases of the products, available as illustrated and described online in their respective descriptions and technical specifications, are made by the customer, who must be at least 18 years of age, at the price indicated therein, to be confirmed with the submission of the order confirmation.

Before confirming the purchase, the customer will be shown a summary of the unit cost of each product selected, the total cost when buying multiple items and the relevant shipping costs.

After confirming the purchase, on completion of the transaction the customer will receive an e-mail message containing the number, date and total amount of the order.

Article 5 - Payment

Payment for the products and any shipping charges must be paid by the customer at the moment of order confirmation using one of the credit cards available and listed on-line.

Article 6 - Customs

If the goods ordered from are to be delivered abroad, the customer may be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional costs for customs clearance shall be borne by the customer. Customs policies vary considerably from country to country and it is therefore in the customer's interest to contact the local customs office for further information. It is also important to remember that, when ordering on the site, the customer is treated as an importer and therefore must comply with all laws and regulations of the country in which the goods are received. In addition, cross-border deliveries may be subject to opening and inspection of the products by the customs authorities.

Article 7 - Delivery of products

The products purchased shall be delivered by Forme s.r.l. via courier to the address indicated by the customer, subject to possible unavailability of the goods. Due to the Christmas and summer holidays, Forme s.r.l. does not guarantee regularity of delivery during the months of August, September and December

Article 8 - Warranties

Products purchased through are subject to the rules, as applicable, of Italian Legislative Decree 2/2/02 no. 24 (Italian Official Journal no. 57, 08/03/2002) governing sales contracts and warranties relating to consumer goods and, where not expressly mentioned, to the specific provisions of the Italian Civil Code.

Such warranty shall also apply to a product that presents lack of conformity and/or any malfunction not detectable at the time of purchase, provided that the product is used properly and with due diligence, in other words, in accordance with its intended use and the specifications in any technical documentation, complying with any operating rules specified therein. The aforesaid warranty shall not apply, however, in the case of negligence, carelessness in the use and maintenance of the product, and connection to electrical installations or any other type of connection that fails to comply with standards.

Article 9 - Right of cancellation and withdrawal

Please view our Policy on Returns, which applies to products purchased from us. In addition to the contractually recognised right to return the purchased product within 30 days of the purchase, you may exercise the right of withdrawal within ten working days of receipt of the product pursuant to Italian Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”). You can find more details on the right of withdrawal and an explanation of how to exercise said right in the Order Acceptance e-mail and in Policy on Returns.

The customer has the right to cancel the order within 24 hours after the order is made by notifying Forme s.r.l. in writing via e-mail to the address

If the customer fails to take action within the specified times and in the manner provided, the contract shall be considered as completed.


If the customer has already been charged, Forme s.r.l. will arrange for re-crediting on the same day.

Pursuant to and within the limits set out in Italian Legislative Decree no.185 of 22 May 1999, the customer is entitled to exercise the right of withdrawal within 10 working days from receipt of the goods.

This right applies to all products listed on the web site

Article 10 - Procedure for exercising the right of withdrawal

To exercise the right of withdrawal, the Customer must, within the period specified in Article 9 of these general conditions of sale, send a registered letter with acknowledgment of receipt, or a communication via fax or telegram, confirmed by registered letter within the subsequent 48 hours, to the following address:

Forme s.r.l. Via Quingenti, 30/A - 43123  PARMA (PR), ITALY, tel. 0039 (0)521 270760, fax 0039 (0)521 1910802.

Forme s.r.l. will transmit the order to re-credit the cost of the goods shipped, excluding shipping charges, within the 14 working days after the customer sends the goods and not before the goods are received. This transaction will be performed via the credit institution that issued the card used or by crediting the bank current account specified by the customer.

The costs of returning the goods to the sender shall, instead, be borne by the customer. Forme s.r.l. shall consequently reject any product returned unpacked or in any manner different to the original manner, and any products for which the customer has not already fully paid the costs of the return, or in the case of failure to observe the manner and time frame prescribed by law (Article 5 of Italian Legislative Decree 185/99) for communication of exercising the right of withdrawal, or in the case where the product is not packaged with original packaging, or if it is not complete with all accessories, instruction manuals and everything originally contained.

Article 11 - Privacy

The customer authorizes and expressly allows Forme s.r.l., pursuant to articles 11 and 20 of Law no. 675 of 31/12/96, to use, communicate and/or disclose his personal data, as provided when completing all the online forms necessary to complete his purchases.

Pursuant to Law 675/96, the customer also declares that he is aware that, if expressly permitted by him during the registration phase, the data may be used for promotional, marketing and sales purposes as well as for statistics through consultation, processing or comparison, or for sending of documentation and/or promotional material.

The interested party expressly and freely enjoys the rights under  article 13 of Law 675/1996, namely: to request confirmation of the existence of his personal data at the headquarters of Forme s.r.l.; to be informed of their origin, the logic and the purposes of their treatment; to have the data updated, corrected and supplemented; to request the data to be deleted, transformed into anonymous form or blocked in the event of unlawful processing; to object to processing of the data for legitimate reasons or in the event that they are used for sending advertising material, commercial information, market research, direct sales or interactive marketing communications, provided that deletion of the personal data is subject to the sending of a written communication to the company headquarters.

Article 12 - Information and complaints

For any further information or a complaint, Forme s.r.l. can be contacted via telephone numbers +39 0 521/270760 or via e-mail to the address it

Article 13 - Jurisdiction and competent court

This contract will be governed by Italian law. For any dispute concerning the validity, interpretation or performance of this contract, the Court of Parma shall have sole jurisdiction.

Article 14 - Non-transferability of the contract

Rights under the following contract may not be transferred to third parties